Terms and Conditions

01 Acceptance of Terms

These Terms and Conditions form an agreement between you and Zivora Health concerning your use of zivorahealthcare.com and its website content, forms, links, and features.

You represent that you are legally able to accept these Terms or are using the website under the supervision of a parent, legal guardian, or authorized representative.

02 Purpose of the Website

The website provides general information about Zivora Health, its services, service settings, contact information, appointment requests, referral enquiries, and other general healthcare resources.

Website content is provided for general informational and administrative purposes only. It may not describe every service, condition, limitation, eligibility requirement, or treatment option.

03 No Medical Advice or Provider-Patient Relationship

Website content is not medical advice and should not be used to diagnose, treat, cure, prevent, or manage a medical condition without consultation with a qualified healthcare professional.

Viewing the website, submitting a form, sending an email, leaving a voicemail, or receiving a general response does not by itself:

• Create a healthcare-provider–patient relationship.
• Establish acceptance as a patient.
• Confirm that a particular service is clinically appropriate.
• Guarantee an appointment or home visit.
• Replace professional medical evaluation or treatment.

04 Medical Emergencies

The website, contact forms, email addresses, appointment requests, and social media accounts are not emergency communication services and may not be monitored continuously.

05 Appointments, Eligibility, and Service Availability

Submitting an appointment or service request does not mean that an appointment has been accepted or scheduled.

A request is confirmed only after Zivora Health communicates confirmation through an authorized channel. Services may depend on factors including:

• Patient eligibility and clinical appropriateness.
• Service location and geographic coverage.
• Care setting and facility arrangements.
• Provider and appointment availability.
• Required documentation and consent.
• Insurance, payment, authorization, or referral requirements.
• Scope-of-practice and regulatory requirements.

Zivora Health may decline, reschedule, modify, or discontinue a requested service when reasonably necessary or legally required.

06 Electronic Communications

By submitting contact information, you authorize Zivora Health to respond using the contact details you provide. Standard telephone, text-message, email, or data charges imposed by your service provider may apply.

Ordinary email and general website forms may not be secure. Unless Zivora Health specifically instructs you otherwise, do not send medical records, Social Security numbers, financial account details, insurance identification numbers, or highly sensitive health information using unsecured communication methods.

You are responsible for ensuring that contact details submitted through the website are accurate and that you are authorized to provide them.

07 Acceptable Website Use

You agree to use the website only for lawful purposes. You must not:

• Submit false, fraudulent, misleading, or unauthorized information.
• Impersonate another person or misrepresent your authority.
• Use the website to harass, threaten, abuse, or harm others.
• Upload malware, harmful code, or disruptive material.
• Attempt to bypass security or access restricted systems.
• Scrape, copy, harvest, or collect website information through unauthorized automated means.
• Interfere with website performance, availability, or operation.
• Use the website in violation of privacy, healthcare, consumer, intellectual-property, or other applicable laws.

Zivora Health may restrict or block access when misuse, unlawful activity, security risk, or violation of these Terms is suspected.

08 Intellectual Property

The website and its original text, design, graphics, branding, logos, service descriptions, layout, icons, and other content are owned by or licensed to Zivora Health and are protected by applicable intellectual-property laws.

You may view and print limited website content for personal, non-commercial use. You may not reproduce, republish, sell, modify, distribute, frame, display, license, or commercially use website content without prior written authorization.

Third-party trademarks, images, software, and other materials remain the property of their respective owners.

09 Third-Party Websites and Services

The website may contain links to maps, scheduling tools, social media platforms, payment services, healthcare resources, and other third-party services.

External links are provided for convenience. Zivora Health does not control and is not responsible for third-party content, availability, privacy practices, security, accuracy, products, services, or terms.

Use of a third-party service is governed by that provider’s own policies and terms.

10 Website Availability and Accuracy

Zivora Health seeks to maintain useful and accurate website information but does not guarantee that every page, service description, telephone number, operating hour, link, or feature will always be complete, current, accurate, available, or free from error.

Website content and functionality may be corrected, changed, suspended, removed, or discontinued without prior notice.

11 Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.

Zivora Health disclaims warranties concerning website availability, uninterrupted access, accuracy, completeness, merchantability, fitness for a particular purpose, non-infringement, security, and freedom from harmful components, except where such warranties cannot legally be excluded.

12 Limitation of Liability

To the fullest extent permitted by applicable law, Zivora Health and its owners, employees, contractors, representatives, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

• Use of or inability to use the website.
• Reliance on general website information.
• Website interruptions, errors, or security incidents.
• Third-party websites, products, or services.
• Information submitted through unsecured or unauthorized communication channels.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

13 Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Zivora Health and its owners, employees, contractors, and representatives from claims, losses, liabilities, damages, and reasonable costs arising from your unlawful use of the website, violation of these Terms, infringement of another person’s rights, or unauthorized submission of information.

14 Governing Law and Severability

These Terms are governed by the laws of the State of Illinois and applicable federal law, without regard to conflict-of-law principles.

If any provision is held invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

Failure to enforce a provision does not waive the right to enforce that or another provision later.

15 Changes to These Terms

Zivora Health may revise these Terms periodically to reflect changes in the website, services, business practices, technology, or legal requirements.

Revised Terms will be posted on this page with an updated “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

16 Contact Zivora Health

Contact Zivora Health with questions about these Terms and Conditions.