Privacy Policy

01 Overview

Zivora Health respects the privacy of website visitors, prospective patients, patients, family members, caregivers, referral sources, facility representatives, and other individuals who communicate with us.

This Privacy Policy applies to information collected through zivorahealthcare.com, online forms, email communications, telephone enquiries, appointment requests, and referral enquiries connected to this website.

This policy does not replace any separate Notice of Privacy Practices that may apply to protected health information handled by Zivora Health in connection with healthcare treatment, payment, or healthcare operations.

02 Information We Collect

Information You Provide

We may collect information that you voluntarily submit, including:

• Your name, email address, telephone number, and address.
• Appointment, service-availability, contact, and referral enquiries.
• The type of service or care setting in which you are interested.
• The name of an organization, facility, practice, or referral source.
• Information contained in messages, questions, or other communications submitted to us.
• Information you provide when speaking with our team by telephone or email.

Information Collected Automatically

When you use the website, certain technical information may be collected automatically, such as:

• Internet Protocol address.
• Browser and device type.
• Operating system.
• Pages visited and time spent on the website.
• Referring website or search source.
• Approximate geographic location derived from technical data.
• Website performance, security, and error information.

03 How We Use Information

We may use collected information to:

• Respond to questions, messages, and general enquiries.
• Review appointment requests and confirm whether services are available.
• Communicate with patients, representatives, caregivers, referral sources, and facilities.
• Process or follow up on referral and service enquiries.
• Provide requested information about Zivora Health and its services.
• Operate, maintain, secure, troubleshoot, and improve the website.
• Monitor website usage, performance, accessibility, and visitor experience.
• Prevent fraud, spam, abuse, and security incidents.
• Meet legal, regulatory, recordkeeping, and professional obligations.
• Protect the rights, safety, property, and legitimate interests of Zivora Health and others.

04 Health and Medical Information

General website forms are intended for appointment requests, service-availability enquiries, referral enquiries, and general questions. They should not be used to transmit detailed medical records or highly sensitive health information.

Submitting a website form does not create a healthcare-provider–patient relationship, guarantee acceptance as a patient, confirm an appointment, or confirm service availability.

05 Cookies and Analytics

The website may use cookies, pixels, local storage, analytics, and similar technologies to support essential website functions, remember preferences, measure traffic, understand how visitors use the website, identify technical problems, and improve performance.

Depending on the services enabled on the website, third-party tools may receive technical information such as an IP address, device information, browser information, pages visited, and interaction data.

You may adjust cookie settings through your browser. Blocking certain cookies may affect how parts of the website function.

06 How Information Is Shared

Zivora Health does not sell personal information for money. We may disclose information in the following circumstances:

• To employees, contractors, and authorized representatives who need the information to perform their duties.
• To website hosting, email, security, analytics, form-processing, information-technology, and other service providers.
• To healthcare providers, facilities, pharmacies, referral sources, caregivers, or representatives when authorized or otherwise legally permitted.
• To comply with a law, regulation, court order, subpoena, legal process, government request, or professional obligation.
• To investigate fraud, abuse, security incidents, or threats to rights and safety.
• In connection with a merger, acquisition, financing, reorganization, transfer, or sale of all or part of the business.
• With your consent or at your direction.

Service providers are expected to use information only for authorized purposes and to apply appropriate safeguards.

07 Data Security

Zivora Health uses administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, alteration, misuse, or disclosure.

However, no website, email system, electronic transmission, or storage method can be guaranteed to be completely secure. Visitors should avoid sending sensitive information through unapproved communication channels.

08 Data Retention

Information may be retained for as long as reasonably necessary to respond to enquiries, provide requested services, maintain business and healthcare records, comply with legal and regulatory requirements, resolve disputes, protect against fraud, and enforce agreements.

Retention periods may vary depending on the type of information, the reason it was collected, applicable law, and professional recordkeeping obligations.

09 Your Privacy Choices

Depending on the circumstances and applicable law, you may contact Zivora Health to:

• Ask what contact information we maintain about you.
• Request correction of inaccurate contact information.
• Request deletion of certain information, subject to legal, clinical, contractual, and recordkeeping requirements.
• Withdraw consent where processing is based on consent and withdrawal is legally permitted.
• Opt out of non-essential marketing communications.
• Ask questions about how your information is handled.

We may need to verify your identity before completing a privacy request. Certain information may not be deleted when retention is required or permitted by law.

10 Children’s Privacy

This website is not directed to children under 13, and Zivora Health does not knowingly collect personal information from a child under 13 through the website without appropriate authorization.

A parent or legal guardian who believes a child has submitted personal information through the website should contact Zivora Health so the matter can be reviewed.

11 External Websites and Services

The website may contain links to third-party websites, maps, social media platforms, scheduling services, or other external resources. Zivora Health does not control the privacy, security, availability, or content of third-party services.

Visitors should review the privacy policies and terms of any third-party service they use.

12 Changes to This Privacy Policy

Zivora Health may update this Privacy Policy periodically to reflect changes in the website, services, business practices, technology, or legal requirements.

The revised policy will be posted on this page with an updated “Last Updated” date. Continued use of the website after an update means the revised policy will apply to subsequent website use.

13 Contact Zivora Health

Contact us with questions or requests concerning this Privacy Policy or information submitted through the website.